Strata
Software and owner portals for strata managers
Strata managers answer to hundreds of owners per building, each with an inbox. Levies, meetings, by-laws, repairs and insurance generate a constant stream of questions, and regulators keep adding disclosure obligations. Specialist strata platforms handle the accounting. The day-to-day communication, repairs and disclosures are where many managers still run on email.
Rather just ask someone? Talk to usIn short
Keep levies and trust accounting in a specialist strata platform. Build around it where email is doing the work: an owner portal for documents, levies and requests; maintenance tracking committees can see; and records of the commissions, connections and training disclosures NSW reforms in 2025 and 2026 now require. Connect everything to the platform so nothing is entered twice.
General information about systems and processes, current as at November 2026. It isn't legal or compliance advice: check how the rules apply to your business with your regulator, professional body or adviser.
- What is a strata owner portal?
- A secure site where lot owners and committee members find documents, levy notices, meeting papers, by-laws and repair updates, and lodge requests, without emailing the manager. Most strata platforms offer one; the question is whether it covers what your owners and committees actually ask for.
What actually works
Most questions are already answered somewhere
Levy balances, the next meeting, insurance certificates, by-laws, repair status. An owner portal that puts these in front of owners, searchable, removes a large share of inbound email.
Repairs need one shared view
Owner reports, quotes, committee approvals, trades and completion, visible to the committee without a chain of forwarded emails. That's the same pattern as property management maintenance, with a committee instead of a single owner.
NSW disclosure obligations keep growing
NSW managing agents' disclosure obligations increased from February 2025, covering supplier connections and insurance commissions. From 23 October 2026 there are clearer AGM disclosure requirements for commissions and training services, with a standard form to follow. Keeping these records in a system rather than documents makes the AGM easier.
Committees need training and meeting records
NSW requires annual training for committee members from 1 October 2026. Electronic and pre-meeting voting are allowed under the regulations. A record of who's done the training, and of votes and minutes, belongs alongside the scheme's documents.
Integrate with the strata platform
The specialist platforms hold levies, trust accounts and the strata roll. A portal or repairs tool should read from them, not duplicate the roll or the ledger.
Where we'd tell you otherwise
If your strata platform's owner portal covers documents, levies and requests well, use it; owners don't want another login. Custom work fits larger managers with many schemes, build-to-rent or mixed-use buildings with complex repairs, or managers who want their service to feel noticeably better than the platform default.
Tell us how your files move
Describe the software you run and where work gets typed twice, chased by phone or held up waiting on a client. We'll tell you what we'd do first, including when the answer is a setting in software you already pay for.
Common questions
From 1 October 2026, NSW requires annual training for strata committee members, and from 23 October 2026 managing agents have clearer disclosure obligations at the AGM about commissions and training services, with a standard form to come. Check NSW Fair Trading for the detail.
In NSW, the strata regulations allow electronic voting and pre-meeting voting where the scheme has adopted them. A portal can run the voting and keep the record, provided it follows the scheme's resolutions and the regulations.
Yes. The rules differ from NSW, and we design around your state's legislation and your scheme's rules, alongside the owners corporation platform you already use.
It can answer from the scheme's own documents, such as by-laws, insurance and meeting minutes, and say when it doesn't know. Anything involving money, disputes or decisions should go to a person. Accuracy depends entirely on the documents being current.
See it working
Software we'd build, running with a fictional business and sample data. Use it, then decide.
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Last reviewed . General information, not legal advice. Prices are indicative Australian ranges, not quotes.